(02) 9744 5717

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Future Branch Webinar (WEB2018)
  1. Emerging Leaders, Managers, Directors
  2. Friday, 13 July 2018 11.00 AM - Friday, 13 July 2018 12.00 PM
  3. Not Applicable
  4. National
  5. $110.00 (inc.GST)
  6. $110.00 (inc.GST)
  7. 1.00
  8. Though the branch has long been one of the hallmarks of establish financial services players, ADIs are increasingly adopting a ‘branch lite’ strategy, as usage falls and costs rise.

    Banks from around the world are grappling with how best to make use of their branch network, shifting branch staff towards high value, advice-led interactions and away from everyday banking.

    This webinar explores some of the best branch innovations from around the world that work with the trends currently at play in the Australian market. This includes:
     
    • Flagship branches – costly white elephants or useful draws in a digital world?
    • Automated branches – how much should be automated without sacrificing the human touch, for example RPA; Document management; Integration with other bank channels?
    • Video-banking – leveraging a smaller adviser base.
    • Tellers as sellers – examples of when this works and when it doesn’t?
    • Using the branch to centre their bank in the community.

    The structure of the presentation will be a couple of slides on the state of branch banking and overall retail banking conditions in Australia, followed by great branch innovations from around the world with data on why we feel it works in the Australian context.
  9. View Full Detail in PDF
  1. Kayley Segalla
  2. kayleys@ism.edu.au
  3. 9744 5717
  4. -
  5. http://www.instilgroup.com.au/
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